Thanks you. I can understand your stated thoughts about not being able to really give a concrete answer.

I wonder, however, if there are some general guidelines or circumstances regarding what behaviors would be ground for making a formal complaint.

I mean, it seems reasonable that a client should expect that, if they feel they have been wronged and badly dealt with, they should have some avenue for protecting themselves and protecting other potential clients from this behavior.

If you still cannot answer, I understand. I will look for flounder around for advice elsewhere.